Planet Technologies, one of the leading Microsoft information technology consulting and services partners, received perfect scores in the 2011 Microsoft Customer Satisfaction Survey.
Of all the perfect scores the company received, most notable may have been the 100 percent mark for customer satisfaction, customer loyalty and overall performance. Planet Technologies’ emphasis on customer reward programs has paid off with the perfect score.
In addition, all of Planet Technologies’ customers were a part of the “Champion” quadrant, ranking the company among the top Microsoft partners worldwide. The company scored close to 20 percent above the average of other Microsoft partners for customer loyalty and satisfaction, and 35 percent higher for overall performance.
“I am blown away to receive these results from our clients,” said Scott Tucker, president and CEO of Planet Technologies. “It speaks to our mission to provide our clients with the most experienced Microsoft consultants who are dedicated to the highest level of customer service. This recognition a significant honor to our team and a validation of our customer commitment and focus.”
The survey results were only the icing on the cake of what has been a successful year for Planet Technologies. One of only 35 Microsoft Nationally Managed Systems Integrator partners in the world, the company was selected in October to the 2011 Microsoft Dynamics Inner Circle and President’s Club. At the beginning of 2011, Planet Technologies was awarded the Microsoft State and Local Government Partner of the Year award.
Retail companies are also accomplishing feats with their customer loyalty programs. Claris Solutions, a retail performance consultancy, recently joined forces with Euclid Elements, a growing data analytics startup, to offer an innovative solution to improve store performance and foster customer and brand loyalty among retail shoppers.
“Over the past few years, physical retailers have been at a distinct disadvantage compared to online retailers who have been able to leverage customer analytics to improve the web shopping experience,” said Will Smith, CEO of Euclid. “Through our sensor technology and analytics platform, we will be able to supply Claris with similar customer data for brick and mortar stores, allowing them to tailor programs and recommend operational improvements that can increase shopper satisfaction and customer loyalty.”
Learn how a customer loyalty program can benefit your company
