A study published by the Forum for People Performance Management and Measurement at Northwestern University) identifies 8 primary factors that can impact worker satisfaction and engagement levels. Titled The Road to an Engaged Workforce, the effort was intended to identify techniques and “levers” that managers can use to improve the job satisfaction of their teams and improve worker engagement. The 8 drivers are:
- Intention to stay in a job
- Inter-unit coordination
- Skill variety
- Customer service
- Less role conflict
- Appropriate training
- Autonomy
- Personal power
This article on Employee Engagement and ROI takes a more in-depth look at the drivers.
Information on the study (including methodology) can be found at the Forum for People Performance Management and Measurement
Training plays a huge role in engagement. It reinforces communication in regards to the workers role within the overall tasks of the company. When workers know what’s expected of them they tend to feel more engaged.
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