The Art of Making Your Customers Happy
Think about the last time you purchased a product or service from a business and were genuinely happy. In fact, you were so happy that you told someone else about your positive experience. What was it about the transaction that made you so satisfied? It most likely wasn’t just one thing, but a combination of things that occurred.
In order to boost your sales and build loyalty with your channel partners, dealer networks and customers, you need to build happy customers.
Your customer sales undoubtedly make up the majority of revenue in your company so it goes without saying that having happy customers is one of the most important strategies you should be focusing on.
Here are 6 easy ways to make your customers happy
- Always show kindness and appreciation.
Being genuinely interested in your customers needs. Smile, be polite, and always say please and thank you.
- Do more than what you say you are going to do.
Exceed expectations. Go above and beyond. Follow through on your word and fulfill the promises that you make. If you under-deliver, you will have unhappy customers. If you deliver what you say you are going to do, you will have happy customers. If you over-deliver on your promises, your customers will become fans and cheerleaders for your company.
- Treat your customers as you’d want to be treated.
The golden rule works like a charm for making your customers happy. Respect your customers. Actually care about their issues and do everything in your power to make them know you value them.
- Always listen and offer an avenue to receive positive and negative feedback from your customers.
After providing products or services to your customers, ask them how satisfied they are. This feedback can help your company grow into the best possible company.
- Give your customers a reason to be in confident in you.
Gaining trust of your customers and ensuring they know you have their best interests in mind is key. If a customer loses trust in you, they won’t be a customer for much longer.
- Be honest and transparent with your customers.
Being honest means choosing not to lie, steal, cheat, or deceive your customers in any way.
Here at The Incentive Solutions Group of Companies consisting of Incentive Solutions and Loyaltyworks, one of our missions is to help you stay competitive with channel incentive solutions that will drive you sales, build loyalty and engage the agents, dealers, distributors, resellers and customers that move and use your products.